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Delivery Process: Safe and Quick
Hello dear Collector

Welcome to IRENA TONE Arty Lifestyle and Home Interior Brand website. We appreciate a lot that you decide to purchase a piece of art and we are so glad to see you are a true art lover as we also are. The delivery of art is a unique process that may have special needs for packaging and documentation, which means the sender should retain expertise in this field.

Sometimes the shipping of the artwork has the same value as the artist creating and art collecting processes. So it is extremely important to meet all possible questions we both can meet regarding the shipping in advance. Here you will find the necessary information about shipping, package, dispatching, and delivery times, papers, and customs duties (in case of international purchases).

We will try to do our best and always keep in touch to help with all questions you may have. Feel free to ask us. We are sending our artworks worldwide regularly and can advise you on the most common questions.

ACCURATE DELIVERY INFORMATION

Please, pay attention to place accurate delivery information during making orders and purchases. It helps plan correct delivery arrangements and exclude additional delivery charges incurred in case of incorrect details of address or contacts. Most items are sent by signed for delivery, so, please, also note, that it could be required a signature upon receipt.
DELIVERY COSTS

Delivery costs are usually mentioned on the product page for the Global destinations. If not - this means the delivery is FREE for you.

DELIVERY TIMES

Delivery times are estimated but usually take from 2 to 14 working days (depending on the dispatching country) thanks to the express delivery service. However, sometimes it can delay because of the Customs process (for international delivery) or transport delays which are usually reported in real-time.

If you have any queries about shipping please contact us: at admin(at)irenatone.art or here.

DISPATCHING TERMS

We generally dispatch the product within 2-10 working days after receipt of payment depending on the exact products. In most cases, there are 2-5 working days for dispatch. If for some reason we are unable to dispatch the exact product you have ordered, do not worry, then we will write you directly in advance and refund the full sum paid for that item or offer you an alternative one.

FOR EU-BASED COLLECTORS
THE SHIPPING FROM THE SPAIN WE ARE BASED IN IS FREE FROM IMPORT DUTIES

FOR INTERNATIONAL COLLECTORS: VAT, CUSTOMS DUTIES, COURIER FEES

Please, note, VAT rates do vary between the countries. Please also note that import VAT could be charged not only on the value of the artwork but also on the cost of shipping and insurance and on customs duty.

We advise you to check directly with customs duties in the country where any delivery address is located. It helps understand what duties or other charges may be imposed. You also can find approximate calculations for some countries we provided below.

Customs duty and import charges are often called government charges as they are imposed by the government in every country and are outside of our control.

Please, note, that you are solely responsible for complying with any import laws and requirements which apply to the country where the delivery address is located. It means that in cases of international delivery in addition to the actual purchase price of the product and the delivery costs, you will be solely and fully responsible for any and all tax/duty costs, fees, liabilities, handling charges, additional insurance that may arise or apply to your order after the package will cross the border. Most duties will be applied when an item will cross the border or before the delivery date, so in most cases, you will be notified about it (if appropriate) by email or phone.

We are sorry, but at this time we aren't able to reimburse you for any local import taxes or duties since those are payable by the importer (ie. the customer or collector) and this is regulated by every single country's law.

FOR USA-BASED COLLECTORS
Original works of art are duty-free. Usually, there are no import duties for art imported to the USA if the price is under $2500, but an oral declaration can be needed. Sculptures of any materials are also duty-free. If the item is valued at over $2500 formal entry through a Customs Broker and ACE manifest is required. Personal importation can be done by an oral declaration at a Port of Entry. You can find more information here.

FOR THE UK COLLECTORS
Most goods imported between the EU and UK are “nil” rated for customs duties. Meanwhile, from 1 January 2021 you will be charged import VAT when goods are entering your country. Import of the original artwork usually is subject to a reduced VAT rate (5%).
COURIER FEES

Each courier can also add processing fees to their tariffs as they now have to process more documents to clear customs for international deliveries. The fees do vary and depend on the courier, they can be the exact sum or a percentage of the combined customs duty and VAT.

OTHER TERMS

If you will meet difficulties with the customs papers completing or will have more questions, please do not hesitate to get in touch with us at admin(at)irenatone.art. We will definitely try to help.
SUPPORTED DOCUMENTS FROM OUR SIDE

All arty interior products are supported by a signed Certificate of Authenticity, Letter from Artists, Invoice, Delivery Labels, and filled Pro forma/Commercial invoices need to Customs in case of International Delivery.
PACKAGES TYPES

Depending on the product there are a few package types possible: cardboard boxes or tubes for paintings and wall art, strong cardboard boxes or plywood boxes for sculptures and arty design products, etc. As usual, the package type is mentioned in the description on the product page or can be described on-demand. All package types are strong, safe, and protected.

RECEIVING

When you receive your order, please, carefully examine both the package (before it is opened) and the product for any damage after opening. If there is any damage whatsoever or a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel "Received Damaged", take photos, and please contact us as soon as possible via admin(at)irenatone.art or here.

If you have any queries about shipping and delivery please contact us: admin(at)irenatone.art or here.

RETURN POLICY

If needed, also, please, learn our Return Policy.